USB Microscope Technical Support

1) If you have the new Proscope HR and are having trouble, please contact Proscope HR Technical Support (note the difference in this email contact and the one used below).

2) If you have the original Proscope (M-2 on the handle) and you have an Intel Mac, please note that as of April 26, 2007, we are still trying to get that driver finished.  If you would like to be put on the update list, please email

and place “Intel Mac Driver Update” in the subject line.  Email this same address if you may have any problems with the M-1 or M-2 and your questions are not answered in the information below.

3) If you have the original Proscope and you want it to connect to a Windows VISTA machine, perform the following steps. 

(1) Connect your scope to the computer and insert your installation CD – close any prompts that Vista may provide for this CD (if you do not have an Installation CD, please make one per the instructions found far below.)

(2) Right click on “Computer.”

(3) Click on “Properties.”

(4) Click on “Device Manger” at the top of the left column.

(5) Go to “Imaging Devices.”  If there is a + sign in front of it, click the +.

(6) If you see “NoteCam Pro” or some similar designation, right click on NoteCam Pro and then click on “Uninstall.”  If you do not see NoteCam Pro, proceed to #8 below.

(7) Unplug your scope and then replug it.

(8) Check “Device Manager” and look to see if you see “Other USB Device” in Imaging Devices OR Other Devices.

(9) Right click on the Other USB Device and then click on “Update Driver.”

(10) Use the prompts until you see a “Browse” button and then browse to the CD that you have already inserted.  If there is a Driver folder on that CD, click once on it and then click OK (if there is not Driver folder on the CD, the driver is found in the root of the CD and simply click on the drive letter once and then click OK).

(11) Use the prompts until the driver is completely loaded (NOTE that Windows will indicate that it cannot determine the manufacturer or state that the driver is not signed, please load the driver anyway.

(12) Hopefully, these steps will then allow you do launch USB Shot.  If you have not installed USB Shot, please do so by double clicking on the file that states “Setup” (use the Setup that has blue computer screens associated with it).  Use all of the defaults and then you should be able to find “USB Shot” within your Programs.  Contact , if you may have further problems.

4) If you have an original Proscope and are operating on Windows 98-XP, proceed immediately below.

5) If you have a PRE Intel Mac, click on this link and it will take you to the instructions far below.

PRE-INSTALLATION NOTE 1

Please note that you will not be plugging in your scope until Step 2)  If you have XP proceed now to PRE-INSTALLATION NOTE 2)

If you have Windows 98-2000, you need to see if your computer has DirectX version 8.0 or higher by clicking START, RUN, type in the letters “dxdiag” and click OK.  A screen will appear and at the bottom it will reveal the version of DirectX that you have.  If it is not 8.0 or greater, click on the Microscoft link below and choose the version of DirectX that your computer will need (the “Download” button appeared on the upper right of the screen as of 4/24/03)

DirectX Download

PRE-INSTALLATION NOTE 2

If you have already tried an unsuccessful installation, you should go to START, CONTROL PANEL (or on some Windows versions START, SETTINGS, CONTROL PANEL) and double click on the ADD/REMOVE PROGRAMS icon.  Delete all mention of "Scalar USB Shot" and "USB Shot."

PRE-INSTALLATION NOTE 3

If you DO NOT have a CD, you will need to click this link to get both your driver and application.

After downloading both the driver and application, you will double click each one.  The window will have a button which says "Install".  This really will create a folder.  The driver will be called "Driver" and the app will be called "USB Shot".  Place both of these folders on a CD and name the CD "Installation CD for USB Shot 1.32" and then proceed below.

Loading the driver and USB Shot application software (assuming you now have DirectX version 8.0 or greater):

1) Place this CD in your CD drive.

2) Plug in your Scope.  The computer should recognize that a new device has been added to the computer.  An installation wizard should appear.  If the wizard asks you if you want to search the Net for a driver, click, “No, not at this time” or to that effect.  Then Click NEXT or as soon as possible choose the automatic search option (Recommended) and all of the "NEXT" defaults after this. At one point, the program will inform you that the driver has not be signed, “Continue Anyway.”  There is no problem with this driver.This should have loaded the driver correctly. Click FINISH at the end.

3) To load the application, go to START, RUN, BROWSE, and go to the CD, double click the  "USB Shot folder", double click the SETUP file with the blue computer screen icon.  Choose all of the defaults and the click FINISH.

4) Launch the program by clicking START, PROGRAMS, USB SHOT, and the the USB SHOT icon.  If the program does not launch so that you can see images with the scope, see '"Troubleshooting Tips Below."

Troubleshooting

I am getting solid black images.

5) If after loading the software you find that your pictures are simply black images, check your monitor settings to make sure that you are set to at least 24 bit imaging (right click on your desktop, select PROPERTIES, SETTINGS tab and check your COLORS SETTING.).

6) Occasionally, the installation wizard does not appear when the scope is plugged.  First we will try to uninstall and the reinstall.  If this does not work, then we will try to update any listing of the driver in Device Manger.  These two procedures are outlined below.

The software did not load properly the first time.

If you have already tried to load the scope using the Installation Wizard’s Automatic feature and have been unsuccessful, you will need to uninstall first before trying to reload the driver.  To uninstall perform the following steps:

7) Go to START, SETTINGS, CONTROL PANEL, ADD/REMOVE PROGRAMS.

8) Remove both line items if they are present:  “Scalar USB Shot” and “USB Shot.” Reboot making sure that your scope is NOT plugged in.  Then perform the installation at the beginning of this document.

If the above fails or your computer does not provide an installation wizard at all:

9) Click the following:  Start>Settings>Control Panel>System>Device Manager Tab (in 98-ME) or Hardware Tab – Device Manager button in 2000 & XP.

10) Click on “Imaging Device” if it is present. (If the Scalar USB product does not appear, see if there is “Other device” whose description matches the Scalar USB Microscope.

11) On 98 & ME, click on the Scalar USB Product (or on the “Other Device” that matches) then click on the driver tab.  [On 2000 & XP, right click on the Scalar USB line or on the "Other Device" that matches and click on the "Update Driver" option.]

12) Manually direct the computer to search the CD Rom for the "Driver" folder and you should see indication of the Pcam2 file.  Select all of the positive defaults.  If you have trouble with this pocedure, please email us at and include your phone number.

13) Load the application USB Shot by going to to START, RUN, BROWSE, and go to the CD, double click the  USB Shot folder, double click the SETUP file (the “SETUP” with the blue computer screen icons), click OPEN, OK.  Choose all of the defaults.

I have been up and viewing, but now if am getting a “Confirm USB Cable” error.

14) During operation the camera, it is possible to get a “Rendor Error” or “Confirm USB Cable Error”.  Simply close the USB Shot program, unplug the scope and replug it in.  Then launch the Scalar USB Shot program.

15) If number one does not work, please reboot and try again.

I cannot use the scope as a USER under a 2000 or XP network.  I can only see the scope as an ADMINISTRATOR.

Ask you administrator to perform the following:

Grant that all users may access the folder C:\Program Files\Scalar.  If this does not work, proceed to the details below.

1) Set all the files you read off to full control for all authenticated users.

2) Use regedt32 as the adminstrator to change the security settings for all keys and subkeys under 'scalar' and under 'divio' to full control for all authenticated users - make sure to make settings propagate to child keys.

Macintosh Support

If you have a new Proscope HR and have technical assistance needs, please contact support@proscopehr.com.

If you have an M-1 or M-2, please proceed below.

1) If you have an Intel Mac, this driver is not completed as of April 26, 2007.  If you would like to be placed on the update list, email and place “Intel Mac Driver Update” in the subject line and we will keep you informed.

2) If you have and M-1 or M-2 and are trying to attach it to a PRE Intel Mac proceed below.

Installation of the Scalar USB Microscope
on MAC OSX

If you already tried  to unsuccessfully install the driver, please send the following items to the trash.:

1) The Scalar USB Microscope.component found in Library/Components

2) The USB Shot program found in Applications

3) And USB_Shot Settings found in System Folder/Preferences.  Then proceed to the steps immediately following.

TO OBTAIN THE LATEST DRIVER AND APP, email

and request the latest driver and app for the M-1 or M-2 on a PRE Intel Mac.

1) Drag the driver and application to your desktop from the OSX folder.

2) Double click on the Driver.dmg.sit file and follow the directions for installation.

3) Double click on the USB Shot.app.sit file which will form an icon on your desktop.

4) We apologize to have to ask you to reboot your computer now.

5) Plug in the Scalar USB Microscope.

6) Double click the USB Shot icon and launch the program.  Enjoy.

NOTE:  To grant Users the option to write to the SNAP, MOVIE, and INTERVAL folders, login as ADMINISTRATOR, click on MORE INFO on each of these folders, and grant READ & WRITE privileges to all users.

Installation of the Scalar USB Microscope
on MAC OS 8.6 to 9.1

1) Double click on the OS 9 folder.  Drag the driver icon over the systems folder and say yes to putting it into the extensions folder.

2) Drag the .sit file onto the desktop and then double click it while on the desktop.

3) Plug in The Scope into the USB port.

4) Double click the USB Shot icon that was put on the desktop from procedure 2 above.

Installation of the Scalar USB Microscope
on MAC OS 9.2

Perform the above 1-4 and then move the Scalar Component out of the Components folder and place it in the root of the System folder.  Reboot and try it out.

Troubleshooting:

To make sure you have smooth imaging while using the laptop battery, click the Apple icon in the upper left of the screen; click Control Panels; click Energy Saver; click Advanced Settings; uncheck the "Allow processor cycling" box for both "battery" and "adapter"

If the unit does not stablize after touching an object, that is, its color goes from lighter to darker, click the second icon down on the left and uncheck the "Auto Exposure" button.