1) If you have the new Proscope HR and are having trouble, please click here to contact Proscope HR Technical Support (note the difference in this email contact and the one used below).
2) If you have the original Proscope (M-2 on the handle) and you have an Intel Mac, please email
and request to be placed on the M-1/M-2 Driver Update list. Also note that we have the latest information and driver posted for you at http://drop.io/Proscope. This is a limited function driver, but some have found it sufficient for their needs. The only certain solution is to upgrade your handle to the Proscope HR. Your lenses are interchangeable and will not need to be repurchased. The Proscope HR has four times the resolution and does not require a driver. Please contact us if you may have any further questions about your M-1 or M-2 on a Mac.
3) If you have the original Proscope and you want it to connect to a Windows VISTA machine, perform the following steps. (A video of the below is available at http://drop.io/ProscopeOnVista)
How to Install the Original Proscope (or M-1) on Vista
You will install the Proscope on Vista in 4 major steps. In overview, they will be:
1. Obtaining the Driver
2. Obtaining the latest version of Proscope HR application software
3. Connecting your Proscope to the computer (if you have already done this, please unplug it at this time)
4. Launching the Proscope HR program in such a way as to insure that the button works
The Step-by-step Procedure
1. First you must obtain the driver and put it into the correct location on your computer.
1) Go to www.proscopehr.com.
2) Click on the “Support” button at the left.
3) Click on the “Original Proscope” icon on the left-hand side of the page.
4) Scroll down and click on the “XP Driver” and click this link. Note that this driver also works on Vista.
5) Download this file but do NOT save it to your Desktop. Save it to a designated folder on your hard drive, such as Documents. (Vista cannot see a driver on the Desktop.)
6) After the download is complete, select “Run.”
7) Select “Allow” that you want an unknown program to access your computer if a window pops up asking you permission to run this program.
8) Then go to the designated folder where you chose to download the driver file.
9) Double click on this file and then select “Run.”
10) Select “Allow.”
11) Select “Install.”
12) A window may come up that says that this program may not have installed properly. Select “It installed properly.”
13) You should now see a folder within your designated folder called “Driver.” In an upcoming procedure you will need to point the computer to this Driver folder.
2. Next obtain the latest version of the Proscope HR application.
1) Click on the “Software” button at www.proscopehr.com.
2) Download the version for XP/Vista from the right side of the page to any place on your computer including the desktop.
3) Double-click on the downloaded zip file.
4) Click on the “InstallProScopeHR” file name.
5) Click on the “Extract all files” button at the top of the window.
6) Click on the “Extract” button.
7) If it asks you, “Do you want to click this file without encryption?” click “Yes.”
8) Close any windows that are open.
9) Double-click on the “ProscopeHR” folder.
10) Double-click on the “InstallProscopeHR” file indication.
11) Click “Allow” when the permission window opens.
12) Click “Next” when the installation window opens.
13) Click “I accept the license agreement” after considering it.
14) Click “Next” to install the program into C:\Program Files\Proscope HR.
15) Click “Next” again to continue.
16) Click “Finished” when the “Proscope HR has been successfully installed” window appears.
3. Next, if you have not done so already, plug in your original Proscope and connect it to the driver.
1) After plugging in your scope, you should see a “Found New Hardware” window. Click “Locate and Install Driver Software.” If no window arises, simply continue to No. 12 below.
2) Click “Continue” when the permissions window opens.
3) If a window opens that says, “NoteCam Pro USB PC Camera, the driver was successfully installed,” continue to No. 4 below (Vista mistakes the Proscope for the NoteCam Pro). If no window pops up at all, then continue to No. 12 below.
4) Click on the Windows Button on the lower left hand of the Desktop.
5) Click on the “Control Panel” option.
6) Click on the icon that says “Programs and Features.”
7) Click on “NoteCam Pro USB PC Camera.”
8) Click on the “Uninstall/Change” button at the top of the listing of programs.
9) Click “Continue” when the permissions window opens.
10) Make sure your camera is plugged in before clicking “OK” on the uninstallation window.
11) You must do two things in order during this step. First click “Yes” on the reboot option and then unplug your camera BEFORE the computer reboots.
12) The next 14 sub-steps will finally connect your Proscope to Vista; an overview of the rest of the procedure could help before moving through it step by step. You will plug in the scope if it is not already plugged in. Then you will go to the Device Manger (we will show you how to do this) and you will update the driver that should now be called “Unknown Device.” Now lets go through this overview step-by-step.
1> Replug in your scope.
2> This time click on “Ask me again later” if a “Found New Hardware” window opens. (This will allow us to manually install the driver.)
3> Click on the Windows Button.
4> Right-click on “Computer.”
5> Left-click on “Properties” at the bottom of the menu.
6> Left-click on “Device Manager” at the top of the left-hand column.
7> Click on “Continue” when the permissions window opens.
8> Right-click on “Unknown Device” under “Other Devices.” [If for some reason, it says “NoteCam Pro USB Camera” instead of “Unknown Device” go back to No. 4 above and continue from there.]
9> Click on “Browse my computer for driver software.”
10> Click the “Browse” button and direct the computer to the “Driver” folder that you made in the first major step at the beginning of this procedure.
11> Click on the “Driver” folder one time and then click “OK.”
12> Click “Next” on the “Update Driver Software” window.
13> Click “Install this driver software anyway” when the Windows Security window opens.
14> Click “Close” when the window indicates that the Scalar USB Shot driver software has been installed successfully.
4. Launching the Proscope HR software correctly so that you can utilize the button to capture.
1) Click on the Windows Button.
2) Click on “All Programs.”
3) Click on “Bodelin.”
4) Right-click on the “Proscope HR” icon.
5) Left-click on “Properties.”
6) Click on the “Compatibility” tab.
7) Click on “Run this program as administrator.”
8) Click the Windows Button, Bodelin, Proscope HR, “Allow,” to begin viewing.
If you need to see a Video on section 3 above, you may access it at http://drop.io/ProscopeOnVista (there is no www with this URL).
If you may need phone assistance with anything in this procedure, call 1-877-722-5271 and a Scalarscopes support agent will help you with this process or you may email support@scalarscopes.com.
4) If you have an original Proscope and are operating on Windows 98-XP, proceed to the Windows 98-XP Instructions.
Please note that you will not be plugging in your scope until Step 2) If you have XP proceed now to PRE-INSTALLATION NOTE 2)
If you have Windows 98-2000, you need to see if your computer has DirectX version 8.0 or higher by clicking START, RUN, type in the letters “dxdiag” and click OK. A screen will appear and at the bottom it will reveal the version of DirectX that you have. If it is not 8.0 or greater, click on the Microscoft link below and choose the version of DirectX that your computer will need (the “Download” button appeared on the upper right of the screen as of 4/24/03)
If you have already tried an unsuccessful installation, you should go to START, CONTROL PANEL (or on some Windows versions START, SETTINGS, CONTROL PANEL) and double click on the ADD/REMOVE PROGRAMS icon. Delete all mention of "Scalar USB Shot" and "USB Shot."
After downloading both the driver and application, you will double click each one. The window will have a button which says "Install". This really will create a folder. The driver will be called "Driver" and the app will be called "USB Shot". Place both of these folders on a CD and name the CD "Installation CD for USB Shot 1.32" and then proceed below.
Loading the driver and USB Shot application software (assuming you now have DirectX version 8.0 or greater):
1) Place this CD in your CD drive.
2) Plug in your Scope. The computer should recognize that a new device has been added to the computer. An installation wizard should appear. If the wizard asks you if you want to search the Net for a driver, click, “No, not at this time” or to that effect. Then Click NEXT or as soon as possible choose the automatic search option (Recommended) and all of the "NEXT" defaults after this. At one point, the program will inform you that the driver has not be signed, “Continue Anyway.” There is no problem with this driver.This should have loaded the driver correctly. Click FINISH at the end.
3) To load the application, go to START, RUN, BROWSE, and go to the CD, double click the "USB Shot folder", double click the SETUP file with the blue computer screen icon. Choose all of the defaults and the click FINISH.
4) Launch the program by clicking START, PROGRAMS, USB SHOT, and the the USB SHOT icon. If the program does not launch so that you can see images with the scope, see '"Troubleshooting Tips Below."
Troubleshooting
I am getting solid black images.
5) If after loading the software you find that your pictures are simply black images, check your monitor settings to make sure that you are set to at least 24 bit imaging (right click on your desktop, select PROPERTIES, SETTINGS tab and check your COLORS SETTING.).
6) Occasionally, the installation wizard does not appear when the scope is plugged. First we will try to uninstall and the reinstall. If this does not work, then we will try to update any listing of the driver in Device Manger. These two procedures are outlined below.
The software did not load properly the first time.
If you have already tried to load the scope using the Installation Wizard’s Automatic feature and have been unsuccessful, you will need to uninstall first before trying to reload the driver. To uninstall perform the following steps:
7) Go to START, SETTINGS, CONTROL PANEL, ADD/REMOVE PROGRAMS.
8) Remove both line items if they are present: “Scalar USB Shot” and “USB Shot.” Reboot making sure that your scope is NOT plugged in. Then perform the installation at the beginning of this document.
If the above fails or your computer does not provide an installation wizard at all:
9) Click the following: Start>Settings>Control Panel>System>Device Manager Tab (in 98-ME) or Hardware Tab – Device Manager button in 2000 & XP.
10) Click on “Imaging Device” if it is present. (If the Scalar USB product does not appear, see if there is “Other device” whose description matches the Scalar USB Microscope.
11) On 98 & ME, click on the Scalar USB Product (or on the “Other Device” that matches) then click on the driver tab. [On 2000 & XP, right click on the Scalar USB line or on the "Other Device" that matches and click on the "Update Driver" option.]
12) Manually direct the computer to search the CD Rom for the "Driver" folder and you should see indication of the Pcam2 file. Select all of the positive defaults. If you have trouble with this pocedure, please email us at
and include your phone number.
13) Load the application USB Shot by going to to START, RUN, BROWSE, and go to the CD, double click the USB Shot folder, double click the SETUP file (the “SETUP” with the blue computer screen icons), click OPEN, OK. Choose all of the defaults.
I have been up and viewing, but now if am getting a “Confirm USB Cable” error.
14) During operation the camera, it is possible to get a “Rendor Error” or “Confirm USB Cable Error”. Simply close the USB Shot program, unplug the scope and replug it in. Then launch the Scalar USB Shot program.
15) If number one does not work, please reboot and try again.
I cannot use the scope as a USER under a 2000 or XP network. I can only see the scope as an ADMINISTRATOR.
Ask you administrator to perform the following:
Grant that all users may access the folder C:\Program Files\Scalar. If this does not work, proceed to the details below.
1) Set all the files you read off to full control for all authenticated users.
2) Use regedt32 as the adminstrator to change the security settings for all keys and subkeys under 'scalar' and under 'divio' to full control for all authenticated users - make sure to make settings propagate to child keys.
If the above procedures are ineffective,
email
or call 1-877-Scalar-1 for a technician to assist you.
Please provide your phone number, your email address,
and a detailed description of your technical issue.
Thank you for your patience. We look forward to get you up and viewing!
Macintosh Support
If you have a new Proscope HR and have technical assistance needs, please contact support@proscopehr.com.
If you have an M-1 or M-2, please proceed below.
1) If you have an Intel Mac, this driver is not completed as of April 26, 2007. If you would like to be placed on the update list, email
and place “Intel Mac Driver Update” in the subject line and we will keep you informed.
2) If you have and M-1 or M-2 and are trying to attach it to a PRE Intel Mac proceed below.
Installation of the Scalar USB Microscope
on MAC OSX
If you already tried to unsuccessfully install the driver, please send the following items to the trash.:
1) The Scalar USB Microscope.component found in Library/Components
2) The USB Shot program found in Applications
3) And USB_Shot Settings found in System Folder/Preferences. Then proceed to the steps immediately following.
TO OBTAIN THE LATEST DRIVER AND APP, email
and request the latest driver and app for the M-1 or M-2 on a PRE Intel Mac.
1) Drag the driver and application to your desktop from the OSX folder.
2) Double click on the Driver.dmg.sit file and follow the directions for installation.
3) Double click on the USB Shot.app.sit file which will form an icon on your desktop.
4) We apologize to have to ask you to reboot your computer now.
5) Plug in the Scalar USB Microscope.
6) Double click the USB Shot icon and launch the program. Enjoy.
NOTE: To grant Users the option to write to the SNAP, MOVIE, and INTERVAL folders, login as ADMINISTRATOR, click on MORE INFO on each of these folders, and grant READ & WRITE privileges to all users.
Installation of the Scalar USB Microscope
on MAC OS 8.6 to 9.1
1) Double click on the OS 9 folder. Drag the driver icon over the systems folder and say yes to putting it into the extensions folder.
2) Drag the .sit file onto the desktop and then double click it while on the desktop.
3) Plug in The Scope into the USB port.
4) Double click the USB Shot icon that was put on the desktop from procedure 2 above.
Installation of the Scalar USB Microscope
on MAC OS 9.2
Perform the above 1-4 and then move the Scalar Component out of the Components folder and place it in the root of the System folder. Reboot and try it out.
Troubleshooting:
To make sure you have smooth imaging while using the laptop battery, click the Apple icon in the upper left of the screen; click Control Panels; click Energy Saver; click Advanced Settings; uncheck the "Allow processor cycling" box for both "battery" and "adapter"
If the unit does not stablize after touching an object, that is, its color goes from lighter to darker, click the second icon down on the left and uncheck the "Auto Exposure" button.
If the above procedures are ineffective,
email
or call 1-877-Scalar-1 for a technician to assist you.
Please provide your phone number, your email address,
and a detailed description of your technical issue.
Thank you for your patience. We look forward to get you up and viewing!
updated November 2008
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